State Farm® Insurance Agent Dorian Brewer

"Top notch customer service with Dorian Brewer at State Farm! I was in a bind and needed something taken care of quickly and Dorian even picked up the phone and helped me after business hours! If you are looking for any type of insurance in San Diego I would highly recommend reaching out to Dorian to see how he can help you."

"Loyal Multi-Policy Holder Left in the Dark! After being a loyal State Farm customer for over half a decade, paying nearly $20,000 in premiums, and holding multiple policies for both homeowners and car insurance, I’m beyond disappointed with how Dorian Brewer’s agency has handled my account. I’ve since switched to Geico, where I’m not only getting better coverage and lower deductibles, but I’m also saving nearly $75 a month. The contrast in customer service and value is night and day. I recently checked my app to review my coverages, only to discover that my car insurance had been canceled for an undetermined length of time. In the past, when I was insured with State Farm in Arizona, any missed payment would trigger multiple calls and even text reminders. While I take full responsibility for monitoring my payments, a simple courtesy call or notification could have prevented me from unknowingly driving without coverage. The lack of communication and disregard for a long-term, multi-policy customer is unacceptable. Dorian Brewer’s failure to value loyal customers speaks volumes, and I cannot recommend this agency to anyone seeking reliable service or accountability."

"Generally speaking, there is little need to involve anyone with insurance - you pay the bill and hope nothing happens. When it does, you expect to be taken care of. I did have an incident recently and State Farm really dropped the ball. After giving them more than enough time to resolve my issue, I got Dorian involved. He escalated the situation and within one week it was done. That kind of says it all. Thank you!"

"Dorian and Daniel were both so efficient. They were very helpful and accommodating to give me a quote and process my insurance application. Very smooth transaction. And very responsive."

"WORST service ever. Dorian was "assigned" to us thru State Farm several years ago after our agent retired. I wishi I could say that I have met him, but I have NEVER gotten access to him personally, although I have tried numerous times. His staff, while nice, has changed more times than I can count, so I never get the same "helper". When his office tried to cancel our scheduled appointment and they couldn't reach me, they never bothered to try and reach out to my husband, who was waiting for Dorian to show up. Super disappointed."

"They are really honest and helpful, thanks Daniel for your help and the lady in front door greeting me. (Sorry didnt get her name). Thanks again."

"Worst service ever"

"Nice folks. Took care of my business"

"Very helpful and made it easy to get insurance for my business . Thanks!"

"Daniel just helped me switch my auto policy. He was quick and thorough and I feel confident I am in good hands."

"Dorian agency has been great offering services in Home insurance ,life and Auto. Chakeena from their staff specially helped us getting the right quote for home insurance and life insirance. She kept the process simple and customer friendly. Overall our experience with Dorian agency has been smooth and trustworthy ."

"I contact Daniel Serrano told him a little of my situation and after a phone conversation he emailed me 2 quotes , he explianed to me in detailed and I decided on one of the quotes, minutes later I changed insurance to Statefarm made my payment and I was all set. Printed my information and all set up stress free! Thank you"

"Daniel Serrano was such a great rep! I have no knowledge of what auto insurance is and he gave me so many quotes to work with. He’s very honest and sweet!"

"Edit: Still 5 stars, total loss claims process was fair and straightforward. Getting insurance on my vehicles was an easy and straightforward process, and he made it painless. When I filled an online form for getting a quote for a different vehicle, he called me the next day for more information and sent the quote in less than an hour. Fast and responsive, and you don't have to pester them! Thanks!"

"It’s clear to us why this office has either five stars or one star. Unless you like giving money away for free, I strongly suggest not using this company. They are very friendly until you actually need them. The experiences that drive you to need to call your insurance agency are hard enough without dealing with poor internal communication, slow processing, and a company that blames their customers for their own mistakes. One example (of many), they canceled our home insurance instead of our car insurance by mistake & we were only notified when our mortgage company sent us a warning letter. We were uninsured without our knowledge for weeks. Please do your future stressed out selves a favor and get insurance anywhere else."

"Recently went to the agency to change beneficiaries on life policy. Chakeena Martin handles the life insurance and she was very knowledgeable and knew exactly what needed to be done. One policy need additional info and Chakeena was most helpful in contacting the home office. Professional, knowledgeable and pleasant transaction."

"Dorian has helped me with my business insurance needs for several years now. He has been amazingly helpful in helping me keep track of multiple policies which have different periodic payment schedules. You can count on him to be extremely responsive, professional, and knowledgeable and I highly recommend him to anyone with insurance needs."

"Dorian has been providing me with Home and Auto insurance for six years. He is very knowledgeable and can explain the insurance terms in simple language. He consistently reviews our policies to make sure we don't outgrow our policies or become over-insured."

"I had my monthly bill change almost every month for the last few months of my time with this office. I actually sold a motorbike (rightfully so my bill decreased), but then the next month my bill DOUBLED. After several emails, phone calls, unreturned voicemails, lack of explanation once on the call...my monthly bill changed every month going up and down with no explanation. I still never received any refunds for the month it DOUBLED. I am writing this for purely displaying the lack of customer service and attention to care. Great people but lackluster execution on actually being there for me and other customers from what I have seen."

"Dorian and his team seem great when you first meet them. Once you actually have a claim or need their support, they're not helpful at all. I gave supporting documents to my claim, and instead of helping me, or telling me where to go with the documents, he let my claim close, and the defendant is coming after me instead of my insurance supporting me. Him and his team also failed to provide supporting documents and rational for my insurance increase, which could have been avoided when I asked for help. Instead I was dealt with workarounds and non helpful emails. When I asked yo cancel one of my plans, life insurance, because I already have life insurance with someone else, they told me I wasn't able to cancel because they don't trust my other plan even though I can't afford it because insurance was increased more than double with no notice. When I pay an insurance company, I expect them to make it as easy as possible for me and help me when I ask. Dorian and his team failed to do so. I do not recommend him or state farm."

"Dorian is very friendly to work with!"

"Dorian and his team work with you side-by-side to understand what policies are right for you. I've never understood the difference between life insurance policy types, and Dorian explained it so simply. Call him!"

"Dorian and his staff make it easy to do business with. I would recommend them to anyone."

"I've been working with Dorian and his staff for over 5 years. They are very knowledgeable and friendly. I would highly recommend them for anyone needing insurance!"

"Dorian is there for his customers. Listens and gets straight to the point when it comes to adjusting options that will save you money. Can't ask for more!"